Our online store supplies you with a secure session within our shopping ‘checkout’ process. All credit card numbers are encrypted when the order is placed using state of the art 256-bit SSL encryption and we do not have access to these details. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server. You will notice a padlock icon on of your browser when you enter through to the ‘checkout’. This indicates that all information entered in the session is secure.

We do not view your credit card details at any time. When making payment in our checkout your credit card payment is automatically processed via a secure payment gateway processor. We do not have access to your credit card details at any stage. SecurePay uses state of the art official Bank Secure Socket Layer (SSL) encryption standard and deposits our payment into our bank account without viewing your card details.

The following cards can be used at Wild Earth: Visa, MasterCard and American Express.

You don’t need to be a member to shop online on our website. Once you order with us, if you elect to join our mailing list, you will be able to receive up-to-date information with the latest additions and specials that we offer, as well as other benefits including, a quick checkout process, promotions and special discounts.

No. The following options are available: • International buyers can only pay credit card or Paypal • We also accept PAYPAL payments.

No. We will bill your credit card in American dollars and your card company will convert the charges for you. Your credit card provider will calculate the actual amount.

To cancel any order, at which time, we will notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock. To take reasonable steps to verify that the order and credit details are bona fide.

Yes, any stainless-steel product can in some circumstances rust but it is much more resistant to corrosion than ordinary carbon or alloy steels. It is ‘stain-less’ not ‘stain-impossible’.

When purchasing a Tailor Knives knife, the only way to guarantee that it is genuine is to purchase it from an authorized website www.tailorknives.com.

In metallurgy, stainless steel is defined as a steel alloy with a minimum of 11% chromium content. Stainless steel does not stain, corrode, or rust as easily as ordinary steel (it stains less), but it is not stain-proof. There are different grades and surface finishes of stainless steel to suit the environment to which the material will be subjected in its lifetime. Stainless steel is 100% recyclable and is available in different forms.

NICKS IN THE BLADE: Small nicks in the blade are created through normal use of the knife, so don’t panic if this is what has happened. Using a whetstone or even a Minosharp pull-through sharpener should remove these nicks for you and get your knife back to brand new sharpness. For larger nicks you may need to get your knives professionally sharpened. CHUNKS IN THE BLADE: If the knife blade hits bone or frozen foods, the result can be that the blade has large chunks appear. Unfortunately, these are irreparable and the Tailor Knives guarantee is only valid for manufacture fault. Cutting through frozen food, bone or any such product that results in large chunks in the blade is mis-use of the knife and therefore the knife is not under guarantee and you will need to purchase a replacement.

Improper cleaning of your stainless steel is the most common cause. This could include not removing all the dirt from your stainless steel, not thoroughly rinsing your stainless steel after washing, leaving some soap behind, and not thoroughly drying your stainless steel, allowing the iron in your water to react with the oxygen in the air leaving spots behind. In the last instance, it is your water that is rusty not your stainless steel. The best way to avoid rust or corrosion problems is to follow the instructions in the Knife Care Section. Another cause of rust or corrosion could be that some iron particles have contaminated the surface of your stainless steel by scouring it with steel wool. It is these iron particles from the steel wool that are rusting not your stainless steel. Chlorides, which include a wide range of products from chlorine detergents to salt, can also have a corrosive effect on stainless steel. The addition of molybdenum to all the knives we sell helps our knives resist corrosion to chlorides, but care should still be taken to thoroughly rinse any chlorides from your stainless steel as soon as is conveniently possible.

Tailor Knives are guaranteed against manufacture fault only – this does not include knives that have been dropped. Unfortunately, the guarantee does not cover dropped knives and you will need to purchase a replacement.

Tailor Knives are guaranteed against manufacture fault only. To determine whether your knife has snapped from manufacture fault or not, and therefore whether it is under guarantee you must fill out the warranty claim form and return to the supplied address on the form. When the knife has been examined and the outcome is manufacture fault then the knife is under guarantee and the item returned will be replaced. Unfortunately, if the knife has no manufacture fault, then the knife is not under its guarantee and a replacement will need to be purchased.

There are many general household stainless steel cleaners available on the market and any of these can be used to remove rust from your stainless steel. Please visit your local kitchen shop or department store to find one that is specifically produced for kitchen products.

Tailor Knives are guaranteed against any type of manufacture fault during normal use of the knife. If the knife has been mis-used, mis-treated i.e., dropped, used as a screwdriver, to cut through frozen foods or put in the dishwasher, then the knife is no longer guaranteed. To determine whether your knife is under guarantee you must fill out the warranty claim form and return to the supplied address to be examined. The warranty claim form can be found in our Tailor Knives guarantee section.

Unfortunately, if you should break your Tailor Knives ceramic sharpening rod it cannot be repaired. You can purchase a replacement.